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Cancellation and Refund Policy

Last Updated: 8/28/24

We strive to provide you with high-quality products and a positive shopping experience. 

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Please review our Cancellation and Refund Policy carefully to understand your rights and options regarding your purchases.

 

  1. Cancellation Policy  - If you wish to cancel an order, please contact us at info@elmstreetapothecary.com within 24 hours of placing the order. If your order has already been processed or shipped, we may not be able to cancel it. - Orders that have already been shipped cannot be canceled and will need to follow our return procedures.
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  2. Refund Policy  - 
    Consumable Products: Due to the nature of consumable products (such as herbal products, teas, essential oils, etc.), we cannot accept returns or issue refunds for items that have been opened, used, or consumed. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order, and we will work with you to resolve the issue.

    Non-Consumable Products : For non-consumable items, we accept returns within ten days of delivery, provided the items are unused and in their original packaging. To initiate a return, please contact us at info@elmstreetapothecary.com.

    To be eligible for a return, you must provide proof of purchase (such as your order number) and any relevant details about why you are requesting a refund.
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  3. Refund Process  - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

    If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment method.

    Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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  4. Sale Items  - Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
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  5. Contact Us  - If you have any questions regarding our Cancellation and Refund Policy. Thank you for your understanding and support. We appreciate your business!

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